top of page

Privacy Policy

ICANS Privacy Policy

Our privacy policy also applies to the use of social media.


This is the privacy policy of iCan Systems Inc. and Smartsettle Resolutions Inc. (ICANS). It describes the information we collect via any of the Smartsettle products, the Smartsettle family of websites and Smartsettle user accounts, and how we collect and use that information.

Your privacy is important to ICANS. By using the website where this notice resides (Website) or any of our other websites or the Smartsettle software, you consent to the practices described by this Privacy Policy. Each time you use this Website, the current version of this Privacy Policy will govern your use. Accordingly, each time you use this Website, you should check the date at the bottom of this page to be sure that you’ve read the most recent version.

Personal Information

Personal information is recorded information about an identifiable individual. Personal information includes things such as an individual's name, address, email address and phone number. Where the individual pays for a service, credit card information may be provided to a third-party payment provider.


We limit the collection and use of customer information to the minimum required to deliver superior service to our customers, which includes advising them about our products, services, and other opportunities, and to administer our business. We do not reveal customer information to external organizations unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law.

The services provided by ICANS collect only the information necessary to allow users to access and register for its services via ICANS websites. These services enable individual users and any advisers who participate to access the Smartsettle collaboration or online dispute resolution process. This process, that ends in a formal settlement document, requires that the parties identify themselves. Parties are asked only for their legal name, address, email, and telephone number.

When you send us electronic mail, we collect your email address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by email.

ICANS utilizes Twitter, Facebook, YouTube, and other public, third-party social media providers. Personal information that you might provide to social media is not hosted on our server. We recommend that our followers using social media familiarize themselves with the social media provider’s terms of service and privacy policies.

Web Analytics

ICANS uses a third-party service to analyze non-identifiable web traffic data with the purpose of improving the services we offer. ICANS owns and stores the data that is generated on its secure web server. The collected data will not be shared with any other party for any other purpose.

ICANS may collect the following information to assist us with improving the website:

  • The pages accessed on our site and links you clicked on

  • The date and time you visited the site

  • If you use our advanced search tool, the search terms you used

  • The referring site (if any) through which you arrived at this site

  • Your operating system (e.g., Windows XP, Mac OS X)

  • The type of web browser you use (e.g., Chrome, Internet Explorer, Mozilla Firefox)

IP addresses are anonymized so that they cannot be used to identify individuals. Our web analytics will also respect any "do not track" setting that you might have set on your browser.


A cookie is a small file that a website creates when you visit the site containing certain pieces of information. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies cannot be used to run programs or deliver viruses to your computer. There are two types of cookies, session cookies and persistent cookies. Our Website may use session cookies, which are stored in temporary memory and are not retained after you sign out or close the browser session.


ICANS uses personal information collected from the web site only for the purpose for which it was collected. ICANS will not use your personal information for another purpose without your consent.


ICANS may only disclose your personal information if it is done for the purpose for which it was collected. ICANS will not share your personal information for another purpose unless ICANS has your consent to do so. In limited circumstances ICANS may be required, or authorized, by law to disclose your personal information to another party.

We permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Policy are subject to an effective disciplinary process.

If a facilitator is involved in the negotiation, privacy of the information to which the facilitator is given access, is governed by a separate agreement signed prior to beginning the process. The recommended form to be used by Smartsettle facilitators is available upon request.

As part of using ICANS services, there may be online communications between you and the party with whom you are negotiating. These online communications are not reviewed by ICANS or any of its employees, agents or representatives, and this information is not retained by ICANS outside of your case. It is your choice to disclose information to the other party. Private Information entered into the system during negotiation is always under the control of the user and is accessible only by those to whom the user gives the access codes. Users can change or remove their private party information at any time. Except as otherwise decided by the negotiating parties, all decisions reached with Smartsettle will be kept confidential.


Our Website contains links to other sites. When clicking on a link, we encourage you to examine the site's privacy policy and make your own decision regarding the information provided.

How to contact us

If you have questions about this privacy policy, you can also email us at or use the contact form available on


Last Updated on August 17, 2021

bottom of page