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Certified Smartsettle Facilitators:


Ernest Thiessen

Dr. Ernest Thiessen is a top level Certified Smartsettle Facilitator. Dr.Thiessen is also the Founder and President of Smartsettle (iCan Systems Inc). He has led iCan’s development team since 1993 in to create the world’s first comprehensive  negotiation system. The Smartsettle eNegotiation system is based on research that Ernest directed at Cornell University, where he received a PhD in Civil Engineering with a specialty in Water Resources Systems Planning and Analysis.


Graham Ross

Graham Ross is an accredited business mediator and negotiator specializing in the art of negotiating solutions as opposed to burning money through the courts. I am a recognized expert in the fast developing field of Online Dispute Resolution (ODR) which exploits the power of technology to facilitate resolution.


Paul Miniato

Paul Miniato has a Certificate in Conflict Resolution with a Specialization in Negotiation from the Justice Institute of BC, Canada. With four decades of experience in the computer industry, he has been assisting Dr. Thiessen with the Smartsettle products since 2007


Alex Cocoziello

Alex brings over fifteen years of cross-functional leadership experience creating valuable business relationships among technology-focused organizations in the public and private sectors. He has held senior level business development and operational positions in both large and small companies in the professional services, enterprise software and engineering industries. To date he has helped companies generate over $20 million in new revenues through the creation of strategic partnerships


Carissa Boynton

Carissa is a senior researcher, trainer and expert Smartsettle facilitator at iCan Systems Inc. Carissa has been employed as a facilitator, trainer and other related positions since 2003 and has been involved in a variety of complex negotiations during that period. She is an expert user of the entire suite of Smartsettle negotiation products from ONE to Infinity. Carissa has a passion for efficiency and fairness that she brings to her work, and cultivates leadership in the community through volunteer involvement at museums, discussion forums and theater. Carissa is both well read and well traveled, and brings an intelligent global perspective to the company.


Peter Holt, BSc, CEng, MIET

Peter Holt is Chief Product Development Officer at iCan Systems Inc. Peter is well-travelled with experience spanning the globe across many sectors including, military, government, global aerospace corporations and not for profit. As a UK Chartered Engineer, Peter has been operating for the past few years primarily in the consulting field. Peter has spent the last year focusing on becoming fully conversant with the Smartsettle family of applications and exploring approaches to improve product development. As a trained facilitator, he continues to gain client experience and works on defining their needs through the development of new scenarios, simulations and trials.


Keith Schulner

Founder of Neutral4Hire, Keith Schulner, MBA, MDR, Esq., has worked as a trial attorney for plaintiffs and defendants and tried cases before juries and judges. He received worldwide recognition for his leadership role in a multimillion-dollar dispute that was successfully mediated.


James Loewen

James is a Mediate BC Family Mediation Roster member and holds two degrees; a BA from Trinity Western University and an MA from the University of Calgary. James is passionate about helping families resolve difficult problems and find a good way forward.  As a result he is constantly increasing his knowledge and awareness of best practice.  Most recently he participated in an Intelligent Compassion workshop.


Kate Daly, UK

Kate is a qualified, registered Counsellor with the British Association of Counselling & Psychotherapy (BACP). She is also a Resolution-trained Family Consultant working with separating and divorcing couples in the UK. Kate has extensive experience helping couples divorce without conflict, putting their children first. She is also the Co-founder of amicable apps, a digital solution to divorce and separation, helping couple’s prepare and agree their divorce process, reducing the cost of legal fees and assisting them to make agreements without the need for litigation.


Bruce Hiebert

Bruce is an academic who has worked for years in the field of decision theory and social relations. For him being a “Certified Smartsettle Facilitator” is an opportunity to apply his understanding in concrete situations. Bruce’s extensive knowledge, empathic listening skills and command of the Smartsettle negotiation process makes him a valued member of the Smartsettle facilitator’s team. Bruce is an award-winning instructor and author and the current Academic Dean for the BC campus of Yorkville University.


Derek Barber

Derek Barber is an experienced software engineer with over 18 years of professional experience. Derek has been working closely with Dr. Thiessen for the past eight years on bringing Smartsettle to the web, in the form of various web applications including Smartsettle ONE. Having been trained as a Smartsettle Facilitator


Anthony Penner, BCIS

Anthony is a professional software developer with years of experience building complex applications. He has developed against various languages and platforms, and is always working on learning the latest technologies. Anthony likes open source, clean development styles, and convention over configuration. Having been directly involved in the creation of Smartsettle ONE and also with real-life experience with Infinity, Anthony is intimately familiar with the inner workings of this innovative collaboration system. Anthony loves the sincerity behind Smartsettle’s objective of going beyond win-win.


Jaap Siekman, MSc, PEng, PMP

Jaap is a Certified Smartsettle Facilitator and has been involved with Smartsettle since 2016. Besides his involvement with Smartsettle, he is a Business Coach, working with Small-Business Owners to improve every aspect of their business. Jaap has some 30 years of past experience in Engineering & Organizations; Manufacturing, Project Management, Consulting and Business. He is a Volunteer Advisor with CESO, building professional capacity within Canadian First Nations and communities worldwide.



Please contact us if you are interested in conflict modelling and/or becoming a Smartsettle facilitator. If you are already a trained facilitator or mediator there are only a few more short steps toward becoming trained to use Smartsettle eNegotiation technology in your process. Smartsettle Facilitators subscribe to the MediateBC Standards of Conduct.

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