Following are brief instructions to help you quickly get Smartsettle up and running. Click here for the more comprehensive checklist for new users. Please email support at smartsettle.com if you experience any difficulties following these instructions. Orientation: Review background
theory and take the tour (see menu
at the left). Setup: If the Smartsettle client is not already installed on your computer, you may download it here. Start Smartsettle: After installing Smartsettle, it will be on your list of programs under the Windows Start menu. The first time you open Smartsettle, you will see a grey screen with a menu across the top Update: Smartsettle
is continually being updated as new functionality
is added. When you first start Smartsettle,
you will be reminded to update. It is recommended that you update to at least build 1555. Then
get on the Internet
the way you
usually do. From the File menu,
select Online Update.... Read the descriptions
and
choose any desired
updates.
Also available to download is Microsoft's Word Document
Viewer if you need that for
viewing or printing the documentation.
Network Test: The status indicator at the lower left of the Smartsettle interface shows if you are offline or online. To check your ability to connect to the Smartsettle neutral site server, first get on the Internet the way you usually do. Then, from the File menu, choose "Go Online". If the status display at the bottom left corner of the Shared Information window changes to "Online", you have been successful. If not, here are some troubleshooting tips: Can you browse the Internet? (e.g., with Firefox or Internet Explorer). If not, then there may be something amiss with your Internet connection. Is your firewall preventing you form going online? Click here for instructions to configure Smartsettle for your firewall. Sometimes restarting or re-installing Smartsettle or restarting your computer will fix something. If all else fails, please email a description of your problem to support at smartsettle.com. Instant Messenger: (Optional) We recommended an Instant Messanger for brief communications and long distance support where high security is not a concern. Our favorite is still ICQ. If you already have an IM, you may consider switching to Trillian, which will give you the ability to simultaneously communicate with several of the most popular IMs. You can download a stable version of ICQ from Smartsettle's online update. After installation, search for Smartsettle on ICQ (87266138). On AIM, our screen name is Smartsettle. Click here to return to the comprehensive checklist.
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