Smartsettle Online Negotiation System

Dr. Ernest Thiessen is a top level Certified Smartsettle Facilitator. Dr.Thiessen is also the Founder and President of Smartsettle (iCan Systems Inc). He has led iCan’s development team since 1993 in to create the world’s first comprehensive  negotiation system. The Smartsettle eNegotiation system is based on research that Ernest directed at Cornell University, where he received a PhD in Civil Engineering with a specialty in Water Resources Systems Planning and Analysis. Ernest also directs the International eNegotiation Exhibition and was a lecturer in 2010 for UNESCO-IHE’s Negotiation and Mediation for Water Conflict Management course. Ernest served as a volunteer doing irrigation engineering for Mennonite Central Committee in Nepal during the eighties on an integrated rural development project. Ernest has been a guest speaker at most of the Annual International Forums on Online Dispute Resolution since they began in 2002… [more]

James Loewen BA. MA. CSF, is a Certified Smartsettle Facilitator and Lead Project Developer for Smartsettle. James has worked as a facilitator, project developer, problem solver and trainer in educational institutions, local and national non-profit agencies during the past 12 years. His primary area of focus has been in restorative justice – supporting healing experiences in relationships where harm has occurred. His enduring interest is to support productive, respectful, and meaningful relationships. In addition to his hands-on work resolving conflicts and supporting organizations, James has facilitated numerous workshops on conflict management, communication skills, anger management, and restorative justice. James holds a BA from Trinity Western University, an MA from the University of Calgary, and a Certificate in Conflict Resolution from the Justice Institute of BC… [more]

Paul Miniato is a Certified Smartsettle Facilitator, and is working towards a certificate in third-party mediation with the Justice Institute of BC. With four decades of experience in the computer industry, he has been assisting Dr. Thiessen with the Smartsettle products since 2007… [more]

Paul Jenkinson, MSW. CSF. is Certified Smartsettle Facilitator and a professional social worker, trained in conflict resolution and mediation. He is a former spokesperson for the British Columbia Association of Social Workers and a guest lecturer in many of British Columbia’s Schools of Social Work.

Carissa Boynton, CFS. has been working as a facilitator for the Smartsettle Family Resolution Centre for five years. She has worked with couples in many different situations to help them achieve a collaborative “beyond win-win” solution for both parties.

Dr. Bruce Hiebert, CFS. BA. MTS. M.Div. PhD.
Bruce has trained in pastoral counseling and mediation, is a Certified Smartsettle Facilitator, a university educator and author… [more]